65bd Privacy Policy

Introduction

This Privacy Policy applies to all players, visitors, and users of the 65bd platform, accessible at 65bd.io. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. 65bd is committed to handling all personal information responsibly and in accordance with applicable data protection principles.

This Policy should be read alongside the Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference and form part of the overall framework governing your use of the 65bd Services. Together, these documents define your rights and our obligations as a platform operating in the Bangladesh market.

The 65bd platform is operated for players located in Bangladesh and is designed to serve English-speaking users across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All data processing activities described in this Policy apply uniformly to all registered players regardless of their location within Bangladesh.

Data We Collect

65bd collects personal data in the following categories. We collect only the information necessary to deliver the Services, maintain account security, and comply with applicable legal obligations.

How We Collect Your Data

65bd collects personal data through the following channels and interactions:

• Direct provision: Data you enter during the account registration process, the 65bd Login screen, identity verification submissions, payment method setup, and any support communications you initiate.
• Automated collection: Technical and usage data collected automatically when you access the 65bd platform, including data gathered via cookies, web beacons, server logs, and session tracking technologies.
• Third-party providers: Data shared with 65bd by payment processors including bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal transaction. This data is limited to what is necessary to complete the transaction and confirm its status.
• Identity verification partners: Where 65bd uses a third-party KYC or AML service to verify your identity documents, that service may return a verification result and associated metadata to 65bd.
• Game providers: Technical data related to your game sessions — such as game round IDs, bet amounts, and RNG outcomes — may be logged by licensed providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for audit and dispute purposes.

Legal Basis for Processing

65bd processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and 65bd — including account creation, 65bd Login authentication, game access, payment processing, and customer support. Without this processing, the platform cannot function for you.
• Legal obligation: Processing required for 65bd to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements (21+), and fraud prevention duties.
• Legitimate interests: Processing carried out for 65bd's legitimate business interests where those interests are not overridden by your rights — including platform security, fraud detection, responsible gaming monitoring, and platform analytics.
• Consent: Processing for which you have provided explicit consent, such as receiving promotional communications about 65bd bonuses, BPL season offers, Eid promotions, or other marketing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

How We Use Your Data

The personal data collected by 65bd is used for the following specific purposes:

• To create, manage, and maintain your 65bd account, including authenticating your identity during the 65bd Login process.
• To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and supported bank transfer channels including Dutch-Bangla Bank, BRAC Bank, and City Bank.
• To verify your age (21+) and identity in compliance with applicable legal requirements prior to permitting withdrawal of funds.
• To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• To monitor wagering patterns and session behaviour for the purpose of responsible gaming intervention, including contacting players who display signs of problem gambling.
• To personalise your experience on the 65bd platform, including surfacing relevant game categories such as Cricket betting (BPL, IPL, T20), Slots, and live casino offerings.
• To communicate with you regarding your account, including transaction confirmations, security alerts, and responses to support queries submitted via [email protected].
• To send promotional communications where you have opted in, including seasonal bonus offers aligned with BPL, Eid, Pohela Boishakh, and other relevant events.
• To maintain accurate records for regulatory compliance, dispute resolution, and audit purposes.
• To analyse aggregate, anonymised platform usage data for the purpose of improving the 65bd product and user experience.

Data Sharing and Disclosure

65bd does not sell, rent, or trade your personal data. We may share your data only in the following limited and controlled circumstances:

• Payment processors: Your financial data is shared with bKash, Nagad, Rocket, Upay, and relevant banking partners solely to facilitate the deposit or withdrawal transaction you have initiated. These providers process data under their own privacy policies and are contractually bound to handle data securely.
• Game providers: Technical session data is shared with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purpose of game delivery, RNG certification, and dispute resolution. These providers do not receive your identity or financial data beyond what is necessary for session management.
• Identity verification services: Where required, identity documents and biometric data may be processed by a certified third-party KYC provider. 65bd selects KYC partners who operate to recognised international data security standards.
• Legal and regulatory authorities: 65bd may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory direction. Such disclosures are made only to the extent legally required.
• Fraud prevention agencies: Where 65bd has reasonable grounds to suspect fraudulent activity, money laundering, or other prohibited conduct, relevant data may be shared with specialist fraud prevention organisations for investigation purposes.
• Business transfers: In the event of a merger, acquisition, or transfer of the 65bd business or its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer in advance where practically possible.

In all cases where data is shared with third parties, 65bd takes reasonable steps to ensure that the recipient applies appropriate technical and organisational safeguards consistent with the protections described in this Policy.

Data Retention

65bd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five years following permanent account closure, to comply with AML record-keeping obligations.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five years from the date of each transaction.
• Identity verification documents: KYC documents are retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Support communications: Email and chat correspondence is retained for three years from the date of the most recent communication in a given thread, for quality assurance and dispute resolution purposes.
• Usage and technical data: Session logs and technical access data are retained for 12 months on a rolling basis, unless retained longer for active fraud investigations.
• Marketing consent records: Records of your marketing consent status and any opt-out instructions are retained indefinitely to provide evidence of compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual.

Cookies and Tracking Technologies

The 65bd platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. The categories of cookies used are as follows:

• Strictly necessary cookies: Essential to the operation of the platform, including session management, 65bd Login authentication, and cashier functionality. These cookies cannot be disabled without impairing core platform functions.
• Performance and analytics cookies: Used to collect anonymised data about how players interact with the platform, including which pages are visited most frequently and where errors occur. This data is used to improve platform performance and user experience.
• Functional cookies: Store your preferences such as language settings and display options so that they are remembered between sessions.
• Security cookies: Support fraud detection and prevention by helping to identify unusual login patterns or suspicious account activity. These are essential for maintaining platform integrity.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from completing the 65bd Login or accessing certain platform features. 65bd does not use third-party advertising cookies or behavioural targeting cookies for commercial advertising purposes.

Payment Data and Financial Security

All payment transactions processed through the 65bd platform — including deposits via bKash, Nagad, Rocket, and Upay — are handled with the following financial data protection measures in place:

• Payment credentials such as mobile wallet numbers and bank account references are encrypted in transit using 256-bit SSL and stored using industry-standard encryption at rest.
• 65bd does not store full payment credentials beyond what is necessary to process your requested transaction and fulfil regulatory record-keeping obligations.
• Withdrawal requests are matched against the payment method used for the most recent qualifying deposit. This procedure forms part of 65bd's AML controls and helps prevent unauthorised fund transfers.
• All financial data is handled in compliance with the applicable payment provider's terms of service and relevant data security standards.
• Transaction data — including amounts in BDT, timestamps, and payment method identifiers — is retained in accordance with the retention periods described in Section 7 of this Policy.

If you suspect that your payment details have been compromised or that an unauthorised transaction has occurred on your 65bd account, you must contact the support team immediately at [email protected]. 65bd will suspend your account pending investigation upon receipt of a credible fraud report.

Your Data Rights

As a registered player on the 65bd platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact the 65bd data team at [email protected]:

• Right of access: You may request a copy of all personal data that 65bd holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. You may also update certain details directly through your account dashboard.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 65bd's legal retention obligations (see Section 7). We cannot delete data that we are legally required to retain.
• Right to restrict processing: You may request that 65bd restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being evaluated.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that your data be provided in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though 65bd may continue processing if it can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

All data rights requests are acknowledged within five business days. Complex requests requiring investigation will be completed within 30 calendar days. 65bd will not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive.

Data Security

65bd implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. The security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between players and the 65bd servers.
• Encryption at rest for all stored personal data and financial records.
• Role-based access controls ensuring that only authorised 65bd personnel with a legitimate business need can access personal data.
• Multi-factor authentication for internal system access by 65bd operational and technical staff.
• Regular security testing, including vulnerability assessments and penetration testing of the platform infrastructure.
• Intrusion detection systems and real-time monitoring for suspicious access patterns.
• Formal incident response procedures for managing data security breaches, including notification protocols.

In the event of a personal data breach that is likely to result in a risk to your rights, 65bd will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. You are also encouraged to protect your own data by using a strong and unique password for your 65bd Login and enabling two-factor authentication where available.

Children and Minors

The 65bd platform is strictly for individuals aged 21 years and above. 65bd does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, complete the 65bd Login, or use any part of the platform.

If 65bd becomes aware that personal data has been collected from an individual who is under 21 years of age, the account will be immediately suspended and the data will be deleted as soon as is practicable, subject to any legal obligations that require retention for AML or compliance purposes.

If you are a parent or guardian and believe that a minor in your care has registered an account on 65bd, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act swiftly on all such reports.

Third-Party Services and External Links

The 65bd platform integrates with a number of third-party service providers to deliver core functionality, including game providers, payment processors, and identity verification services. While 65bd takes care to select third-party partners who apply appropriate data protection standards, we are not responsible for the privacy practices of these external services.

Third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate under their own privacy policies as regards the technical game session data they process. 65bd shares only the minimum necessary data with these providers to facilitate game delivery and session continuity.

65bd does not embed third-party advertising networks or social media tracking pixels on the platform. The 65bd platform does not contain outbound links to external websites. If you navigate away from 65bd.io by any other means, the privacy practices of those external sites are outside the scope of this Policy.

Updates to This Privacy Policy

65bd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, the updated Policy will be published on this page with a revised effective date. Where changes significantly affect your rights or the way your data is used, 65bd will provide advance notice via the platform or by email to the address associated with your account.

Your continued use of the 65bd platform following publication of any revised Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically, and particularly each time you complete the 65bd Login, to remain aware of the current version of the Policy.

The current effective date of this Policy is displayed in the hero section at the top of this page. Prior versions of the Privacy Policy are available upon request by contacting the support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 65bd handles your personal data, please contact us using the details below. All privacy-related communications are handled in English on Bangladesh Standard Time (UTC+6).

• Email: [email protected]
• Subject line (recommended): Privacy Request — [Your Account Username]
• Response time: Acknowledgement within 5 business days; full response within 30 calendar days
• Support hours: 24 hours a day, 7 days a week, including public holidays in Bangladesh

Please do not include your full password, full payment credentials, or sensitive government ID numbers in email correspondence. Our support team will guide you through a secure process for submitting sensitive documents when required for identity verification.